WILDLIFE TOURS ---› Commendations

Commendations

-----Original Message-----
Guest Name(s): Paciello Francesco
E-mail : francesco.paciello@telecomitalia.it
Year: 2005

Dear Shweta,

we are very happy to be contacted by you. Our stay in India has been really wonderful and we liked a lot your country. We will be very happy to suggest your Agency to our friends (and we have already done it!) as we have found your job really satisfactory.

We have found all the organization very efficient and professional, our tour was perfect because we had the opportunity to visit everything we had planned and, at the same time, to breath the real Indian life. The CAMEL SAFARI in Khuri has been really wonderful (even if in the nights it was terribly cold) so you can suggest it to all your guests.

I would like to mention our driver (his name is Suresh) that has always been careful when driving; he is a very nice person and he helped us in feeling always safe and relaxed.
Also the guides were really professional and they took care of us for everything: the sightseeing, the hotel, the restaurant and also the shopping!

I would like just to give you some advices in order to even improve your service:
o NARAYAN NIWAS PALACE (our hotel in Jaisalmer): they are renewing some rooms, so you should ask for the new ones for your guests. The old ones are not comfortable!
o MANDAWA HAVELI (in Mandawa): they gave us not a really good room, I think they have other better and you should ask for them;

We are planning to come back to India to visit other regions (Varanasi,…) and we will contact you in order to arrange the tour.
Feel free to contact us when you need

Best regards,

Francesco Paciello

-----Original Message-----
Name: Cathy De Lara
Year: 2004
Email: cathy.delara@jenner.ac.uk

Dear Durjay,

Just a note to say a big thank you to you and the rest of the team for organising such a fantastic holiday. There was always someone to meet us, the guides were all excellent and very knowledgeable, the drivers were great (their standard of driving was very high) and all the hotels were very comfortable. I would not hesitate to recommend you to our friends.

We had a wonderful holiday and managed to see a total of 9 tigers as well as lots of other animals so were very pleased! When we get our tiger photos back John is thinking about setting up a web site with the pictures on it, so if he does I will let you know the address. Once again thank you for such a wonderful holiday.

Cathy

-----Original Message-----
Guest Name(s): Christine & Jeffrey Moses
Country: USA
Email: ------
Tour Taken: Customized Tour North & West India
Year: 2003, January

Dear Compass India,

Bravo to another fantastic tour you arranged for our second trip to India! As a repeat guest, we can add “reliable” service to the long list of praises for Compass.   As stated before, “Whenever we return to India, this wondrous and distant land, we will always go with a "Compass" at hand”. It did not occur to me how soon we would come back. Normally, we do not set foot into a country we recently visited, much less the same continent. But my husband explained that Compass is the only company we can fully trust to fulfill our wishes, especially on short notice.

Knowing we were in good hands, the planning phase was different than our first experience. Rather than requesting specific cities and hotels based on the typical tourist circuit, we created a “wish list” of things we wanted to see. Compass incorporated our wishes and filled the itinerary, yet we were involved in every step of the way to ensure your interpretation of our wishes were correct. The unusual tour was a challenge, especially with the vast distances between places.

Though there were unavoidable days of travel, the route was logically considered to minimize the necessary hassle.   In response to our reluctance to train travel, we were escorted to our specific seats well in advance of departure. Most remarkable, was the enthusiastic welcome by Joy Mazumdar in the tout-filled city of Varanasi. As we opened the train door to exit, we were immediately greeted with marigold garlands and whisked away to a vehicle.

Overall, it was a well-executed tour with a few minor glitches. Yet to our amazement, the casual mention of them prompted an immediate response to remedy the situation. Similar to our first tour, the accommodations and guides delivered expert knowledge, personal attention and commitment to service. All made themselves available with an “At your service”, smile even during the national holiday of Diwali.   Most notable was the tiger safari portion of our trip. Our wish to see tigers (7 total) in the wild was fulfilled, but it was the extraordinary and incredible service at Tiger Den that indelibly remains in our minds.

We leave once more with memories of fascinating sights, scrumptious cuisine and hospitable people.
Durjay, we want to thank you again for your personal touch in arranging this tour. We appreciated the periodic phone calls to see if things were going smoothly, taking time out of your family’s hectic schedule to dine with us twice and giving us opportunities to gain a deeper understanding of Indian culture. Truly, your company is listed under the definition of “hospitality”. We hope that we can show you our version of hospitality, if ever you come to the United States. Until then, best of luck to Compass and thank you so much for another unforgettable trip to India.

Warmest and best regards,
Christine & Jeffrey Moses, USA

-----Original Message-----

Guest Name(s): Ms. Parminder / Mr Green
Country: London, Uk
Email: parminder.johal@bt.com
Tour Taken: Customized Tour
Year: 2002

Dear Durjay,

sorry for the delay in getting in touch.

We had a fantastic time on our trip to India. Much of this was attributable to the organisation and planning arranged by Compass India. We really appreciate the time and effort put in by yourself to accomodate our varying requirements and ensure that our stay was comfortable and free from worry. We could not have asked for more in terms of quality of service. At all times, we found you helpful, friendly, and efficient.

Once again, thank you for making our trip the best holiday we have ever had. We would certainly recommend Compass India and use you again.

Regards
Parminder.

-----Original Message-----
Client Name : John Knight
Year : 2003
E-Mail : johnandvicky@bowermountroad.freeserve.co.uk

Dear Durjay,

We have now been back in the harness of normal life for a week, but India is still fresh in our minds. Our trip was so wonderful - thank you very much for the Organization, which was impeccable. We all realize how lucky we were to have Bhawani and Rajesh as companions.

Thank you also for the farewell dinner; it was great to see you again before we left for home. And finally, thanks for the cookery book. I've tried one or two recipes - I have to tell you that the top chef in India is safe in his job for the time being.

Nick and Tricia have been round this evening and we have looked at all our photos and Nick's videotapes - marvelous. I think Bhawani and Raj are on tour with their 'old' ladies so please say hi to them if and when they ring in to the office.

We look forward to our next visit to India.

John and Vicky (Knight)